If you didn’t find the answer you were looking for, please reach out via email us at sales@lamenojewelry.com. or use the below contact form. We’ll be happy to help!
Q: How can I check the status of my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information. You can also log in to your account to view real-time updates on your shipment.
If you need any other information or received no updates, please use the contact form below and include your order number.
Q: Can I update or cancel my order after it’s placed?
We start processing orders quickly, but if you need to make a change, please contact us within 24 hours of purchase. We’ll do our best to accommodate your request before it ships.
Q: Do you offer repairs?
Yes, we offer repairs for most La Meno jewelry that were purchased directly from us. Please reach out with your order number and a photo of the piece, and our team will assist you with repair options and estimated costs.
Q: What if my jewelry breaks or tarnishes?
The longevity of your jewelry depends on how it’s cared for, so it may vary from piece to piece. With proper care and storage, your jewelry should last for quite a long time. If an issue occurs within 30 days of purchase, we’ll gladly review it for a complimentary repair or replacement.
Q: How do I take care of my jewelry?
To keep your jewelry looking its best:
- Avoid contact with water, perfume, or lotion.
- Store pieces in a dry place, ideally in a jewelry pouch or box.
- Polish silver jewelry gently with a soft cloth.
- See full jewelry care guide here.
Q: How do I wear my adjustable bracelet?
Our energy stone bracelets feature an adjustable pull-cord or sliding closure. To loosen, gently pull the sides apart; to tighten, pull the ends of the chain or cord.
Watch tutorial here.
Q: Can I customize my order or choose my stones?
Yes! Many of our designs can be personalized with your choice of natural stones or colors. Just send us an email specify your customization and we will send you directions on how to place the customized order.
Q: Do you offer gift wrapping or gift messages?
Yes! You can include a complimentary gift message with your order, and we’ll do our best to gift wrap it for you upon request.