Return and Exchange Policy
RETURN & EXCHANGE POLICY• For any inquiries about return and exchange, please contact us (sales@lamenojewelry) BEFORE you sending any items back.
• The customer is eligible for an exchange or store credit only:
- Return is initiated by the customer within 14 days of delivery date.
- The item(s) is received unworn, unaltered, and undamaged in their original packaging. We will not be able to refund you full amount if the item is returned without original jewelry box.
- The item(s) is mailed back within 7 days of return authorization.
- The returned package must have a valid tracking number. We will not be able to refund you if the package is lost during transit.
• Your original shipping charges will be excluded from any store credit that is issued. If you receive free shipping on your order, we will deduct $4.95 shipping fee from your store credit.
• Store Credit will be issued within 7 days after the items have arrived at the warehouse.
• Store Credit will not be expired and could be used anytime.
• We could only issue store credit for all orders. Refund is not available.
• Website orders cannot be returned in LA MENO official stores. Any inquires related to online orders must contact us through online form.
• Please be aware that no pricing adjustments will be granted on previously purchased items.
• In order to offer you the highest discount possible, all sale items must be final sale and are not eligible for return or exchange.
* Customized items are all final sale. No exchange or return.
*We do not accept returns or exchanges from third party vendors, including any repairs or damage. For any La Meno items purchased from one of our retail partners, please refer to their own return and exchange policy.
DAMAGED OR INCORRECT ITEMS
We try to always provide the highest level of service possible. If there is a problem with your order, please contact us immediately. Please provide as much information as you can about the problem, including your order number, and the name of the defective product. We will respond to you as quickly as possible. All damaged and defective items can replaced for a new one within 1 MONTHS upon receipt. *Exclude purchases from third-party vendor.
There is a repair warranty within 30 days from purchased date with the original receipt from La Meno Store or lamenojewelry.com. After 30 days, there is a small repair fee. Please click HERE for pricing. To request a repair quote or for more info, please email firstname.lastname@example.org with your order number and supplemental photos. Exclusions apply.
*Warranty does not apply to sales items.
Please note that the customer will be responsible for all the shipping cost when sending back the damaged item to our HQ location. LA MENO is not responsible for any shipping cost related to jewelry repair. LA MENO is also not responsible if the package is lost during transit.
Our Energy Stone Bracelet Collection now includes a Lifetime Warranty which covers restringing your bracelet for free! If any parts or stones are missing, lost, or damaged, a small repair fee will apply. Just contact us through our email email@example.com and we will be happy to help.
This warranty only applies to Energy Stone Bracelet Collection purchased directly from our official stores and online. It does not cover lost, stolen, or mishandled jewelry, but we are committed to your satisfaction so please feel free to reach out if something happens.
Thank you for choosing La Meno!
*Warranty does not cover any replacements. If any stones or parts need to be replaced, a small fee would apply. Please note that the customer will be responsible for all the shipping cost when sending back the damaged item to our HQ location. LA MENO is not responsible for any shipping cost related to jewelry repair. LA MENO is also not responsible if the package is lost during transit.
LA MENO reserves the right to alter the policy at anytime without notice.