Your complete satisfaction is our ultimate goal. We hope you to be fully satisfied with your purchase. If for any reason, you are unsatisfied with your jewelry, we will gladly exchange one for you or refund your money.
Return Items:
• Please contact us BEFORE you sending back the item.
• All return and exchange should be arrived to us within 15 days upon receipt.
• All returned and exchanged item should be unused, undamaged, and in the original packaging. We will not be able to refund you full amount if the item is returned without original jewelry box. $8.99 will be charged for missing of box.
• Please include your unused item, receipt, and a note stating the reason of returning in your returning package.
• All exchanges and returns must be sent back insured with a tracking number.
Damaged, Defective, or Incorrect Items:
We try to always provide the highest level of service possible. If there is a problem with your order, please contact us immediately. Please provide as much information as you can about the problem, including your order number, and the name of the affected product. We will respond to you as quickly as possible. All damaged and defective items can replaced for a new one within 1 MONTHS upon receipt.
Refund:
It takes about 7-10 business days to process your refund and have it showed on your bank account.
PLEASE NOTE: The customer will pay for the postage when returning and exchanging an item.
Q: How do I place an order on LaMenoJewelry.com?
A: Ordering on LaMenoJewelry.com is easy and safe. Once you find your desired jewelry, click on the "Add to Cart" button to place it in your shopping cart. Entering your shopping cart and following the direction through the checkout process to complete your order.
Q: Can I ship my order to an international address?
A: Yes, you can. Simply follow the instructions under "Shipping info" located in the bottom of our official webpage.
Q: Will I be charged sales tax on my orders?
A: Yes, we are required by law to charge tax on all orders shipped within the U.S. Taxes will be calculated at checkout.
Q: Will my order arrive with any gift-wrap?
A: Yes, you purchase will arrive in the signature La Meno box. Before you checkout, you will have the option to write a gift message for your order.
Q: What if I need extra help/advice about my purchase process?
A: For further assistance, you can contact us by clicking the "Contact Us" button located in the bottom of our official webpage. You can write down your name, email, phone numbers, and questions. We will get back to you in 24 hours.
Q: How can I make returns/Exchanges?
A: La Meno offers free shipping on order over $50. If you are not satisfied with your item, simply follow the instructions under "Refunds&Exchanges" button located in the bottom of our official webpage. Please make sure to contact us with your order number before you send back your package.
Q: Are prices on LaMenoJewelry.com subject to change?
A: Yes, prices on LaMenoJewelry.com are subject to change without notice. Please expect to be charged the price for the merchandise you buy as it is listed on the day of purchase.
Q: What should I consider after I purchasing pearls?
A: For protection of the jewelry, we strongly recommend customers to take the bracelet off when taking a shower or spraying perfume.
Q: Are there any unique features of the stones?
A: As the majority of the materials we use are natural stones, they may have unique textures, patterns and veining that are not identical.
Q: What’s the size of the bracelet?
A: It is important to have the correct size before placing an order with LAMENO. Please refer to the specific item page for size info. Also, we have the instruction of how to measure your wrist size on top of the webpage. If you have special size request, please contact us before you place your order.
Q: How often do you develop new product designs?
A: We usually update new products once a month. Under some circumstances, we may release some limited editions like holiday edition.
Q: Are your items re-orderable?
A: Yes, all items are re-orderable except for the limited editions. Re-order items will take about 7-15 business days to be mailed out.
Q: What happens if I put the wrong address and didn't receive my order?
A: Before we ship out the product, you can always email us to let us know if you want to change your address. Please notice that we will not be able to refund your order if the product is not received because of incorrect address provided. We will refund your order if undelivered order is returned to our facility.
Q: My order is a gift for someone, can you include a note or card in my package?
A: If your order is a gift for someone and you are having us shipped it directly to the recipient, we will very happy to include a note in your package for you. Just let us know who the gift is for and what would you like the note to say when you place your order.
Q: I don't like the elastic cord, can you change to another cord?
A: Elastic cord can be substituted for non-stretchy round nylon cords. We will match the color of nylon cords with your jewelry. It is adjustable. However, elastic used in pearls are not changeable because pearls have small holes that nylon cords can not go through.
